Front Office Supervisor - Guest Experience Leader

Sage Hospitality Group; Philadelphia (Philadelphia County); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

The Logan Hotel, part of Sage Hospitality Group, is seeking a Front Desk Supervisor to lead Guest Services, ensuring courteous check-in/check-out and accurate billing. You will oversee daily front desk operations, uphold service standards, and coordinate with valet and transportation to maximize guest satisfaction.

Ideal candidates have hotel front office experience, strong English communication, and organizational skills to manage multi-tasking in a fast-paced environment.

Qualifikationen

• High School diploma or equivalent.
• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Must be fluent in oral and written English.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Excellent literacy and comprehension to review correspondence and reports.

Aufgaben

• Greets and completes check-in procedures for arriving guests.
• Facilitates guest departure and checks-out, ensuring accurate charges.
• Monitors cash transactions and maintains accurate hotel records.
• Answers inquiries, communicates rates, and uses upselling techniques.
• Maintains guest relations with timely, knowledgeable responses.
• Operates PBX and handles wake-up calls for guests.
• Ensures front desk cash handling follows policy and bank procedures.
• Leads and supports Front Office staff, coordinating guest service for group arrivals/departures.
• Supervises valet and transportation coordination to maximize guest experience.
• Trains and enforces SOPs (Fosse and other front desk systems).
• Provides weekly schedules for Front Office Associates and covers call-offs.

Kenntnisse

Fluent English

Guest services

Cash handling

Customer service

Ausbildung

High School diploma or equivalent

Tools

POS systems

Jobbeschreibung

The Logan Hotel, part of Sage Hospitality Group, is seeking a Front Desk Supervisor to lead Guest Services, ensuring courteous check-in/check-out and accurate billing. You will oversee daily front desk operations, uphold service standards, and coordinate with valet and transportation to maximize guest satisfaction.

Ideal candidates have hotel front office experience, strong English communication, and organizational skills to manage multi-tasking in a fast-paced environment.