Front Desk Agent

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

The Logan Hotel is seeking a friendly and organized front desk associate to greet guests, conduct check-in/check-out, and manage guest inquiries with efficiency. You will handle reservations, provide accurate information, and promote hotel services to maximize occupancy and guest satisfaction.

Strong English communication, basic math, and cash handling skills are essential. A professional, courteous demeanor and the ability to work in a fast-paced environment are required.

Qualifications

• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Experience dealing with the public and solid customer service fundamentals.
• Fluent in oral and written English and able to communicate clearly.
• Ability to stay organized and manage multiple tasks with attention to detail.

Responsibilities

• Greets guests and completes check-in procedures using manual and computer systems to ensure satisfaction.
• Handles check-out, closes accounts, and prepares rooms for the next guest.
• Posts monetary transactions accurately and maintains hotel records.
• Responds to inquiries and takes reservations by phone or in person, promoting room nights.
• Maintains guest relations with timely, knowledgeable responses and coordination with hotel services.
• Operates PBX, scheduling wake-up calls and facilitating guest communications.
• Manages cash transactions and personal bank per hotel policy.
• Maintains a friendly, upbeat demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Tact in problem solving

Organization

Education

High School diploma or equivalent

Job description

Why us?

Philadelphia is where American independence first took root—a bold, vibrant spirit that still defines the city today. At the center of it all is Logan Square, home to the Logan Hotel, a destination that blends lively urban energy with curated luxury.

With its striking art collection, refined service, and bespoke experiences tailored to every guest, the Logan Hotel offers an unparalleled journey into elegance and sophistication.

Our associates play a vital role in bringing this experience to life. They anticipate guest needs, create personalized moments, and support one another to deliver exceptional hospitality every day.

If you have a passion for hospitality, a mindset driven by service, and a desire to make a difference in the lives of others, The Logan Hotel may be the perfect place for you.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%