Front Office Agent

Starwood Hotels & Resorts Worldwide, Inc.; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

1 Hotel Nashville is seeking a warm Front Office Agent to welcome guests, handle arrivals and departures, and ensure a calm, efficient check-in experience. The role emphasizes thoughtful guest service, attention to detail, and the ability to thrive in a fast-paced hotel environment.

Ideal candidates have at least 1 year of front desk or guest service experience, strong communication skills, and flexibility to work a 24-hour operation.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• Ability to speak a secondary language is a plus.
• Willingness to work in a 24-hour operation.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out to ensure a smooth experience.
• Provide attentive, personalized guest service and resolve issues promptly.
• Coordinate with other departments to fulfill guest requests and maintain brand standards.

Skills

Guest service

Communication

Multitasking

Detail oriented

Team player

Flexibility

Job description

## Front Office AgentApply: 1 Hotel Nashville: Full time: Posted Today: JR106196Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.The Front Offices at Starwood Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat. **About you...**Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now