Guest Services Front Desk Agent

KW Property Management LLC; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

KW Property Management & Consulting is seeking a Front Desk/Concierge/Valet to greet guests, assist residents, and support security and operations at the community in Fort Lauderdale, FL. You will manage check-ins, coordinate with staff, and ensure a courteous, safe environment for residents and visitors.

The ideal candidate has hospitality experience, strong communication skills, and a reliable, service-oriented mindset.

Qualifications

• High school diploma or GED; some college preferred.
• Must demonstrate organizational, interpersonal, and communication skills.
• Minimum six months related experience and/or training.
• Hospitality industry experience preferred; valet experience required.
• Front desk/concierge experience recommended.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Park and retrieve all vehicles for residents.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the 'key' control system and assure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Skills

Interpersonal skills

Communication skills

Guest service

Team player

Education

High School Diploma or GED

Some college preferred

Tools

MS Office

Job description

KW Property Management & Consulting is seeking a Front Desk/Concierge/Valet to greet guests, assist residents, and support security and operations at the community in Fort Lauderdale, FL. You will manage check-ins, coordinate with staff, and ensure a courteous, safe environment for residents and visitors.

The ideal candidate has hospitality experience, strong communication skills, and a reliable, service-oriented mindset.