Overnight Guest Services & Revenue Auditor

OCI Hospitality; Superior, Northern (WI, KY); Hybrid; USD 34,000 - 46,000; Full time

Job summary

OCI Hospitality in Superior, WI is seeking a guest services associate to deliver exceptional service at the front desk. You will welcome guests, handle check-in/out, and coordinate with other departments to meet guest needs while promoting hotel services.

The ideal candidate communicates clearly, stays organized, and remains composed in busy periods while providing a warm, professional experience that supports high occupancy and guest satisfaction.

Qualifications

• Excellent interpersonal and verbal/written communication skills.
• Strong organizational skills with keen attention to detail.
• Ability to remain calm and professional under pressure.
• Professional conduct in all work-related tasks.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests on arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Listen attentively to guests and anticipate needs or concerns.
• Maintain clean, professional appearance of public areas and hotel office.
• Use appropriate selling techniques to maximize revenue and occupancy.
• Complete daily management operations reports.
• Ensure guest accounts are accurate and complete.
• Understand services and facilities of the hotel and local area.
• Uphold hotel's standard operating procedures and policies.
• Assist in safety procedures for guests and staff as needed.
• Collaborate with team members and other departments for efficiency.
• Deliver amenities and general assistance to guests as requested.
• Perform additional duties as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Professionalism under pressure

Job description

OCI Hospitality in Superior, WI is seeking a guest services associate to deliver exceptional service at the front desk. You will welcome guests, handle check-in/out, and coordinate with other departments to meet guest needs while promoting hotel services.

The ideal candidate communicates clearly, stays organized, and remains composed in busy periods while providing a warm, professional experience that supports high occupancy and guest satisfaction.