Guest Experience Front Desk Pro | Flexible Hours

General Hotels Corporation; Hopkinsville (KY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Company Paid Life Insurance

Generous Time Off Package

Job summary

General Hotels Corporation seeks a Front Desk Agent for Holiday Inn Hopkinsville to welcome guests, handle check-ins/outs, and deliver exceptional service. You will resolve guest inquiries, assist with reservations, and maintain accurate billing while staying organized and professional at the front desk.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a friendly, guest-centered attitude, with opportunities to grow within a well-established hospitality

Qualifications

• Previous customer service experience required.
• Previous hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Problem-solving

Attention to detail

Basic computer proficiency

Tools

Basic computer proficiency

Job description

General Hotels Corporation seeks a Front Desk Agent for Holiday Inn Hopkinsville to welcome guests, handle check-ins/outs, and deliver exceptional service. You will resolve guest inquiries, assist with reservations, and maintain accurate billing while staying organized and professional at the front desk.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a friendly, guest-centered attitude, with opportunities to grow within a well-established hospitality