Front Desk Full-Time- Holiday Inn Cincinnati Riverfront; Covington, KY 41011

RAINMAKER TEAM LLC; Covington (KY); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Growth opportunities

IHG properties experience

Résumé du poste

Rainmaker Team LLC is seeking friendly Front Desk Agents to welcome guests, manage check-ins/check-outs, and handle reservations with professionalism and care.

You will coordinate with housekeeping and other departments, answer guest questions, process payments, and promote hotel services and loyalty programs while maintaining a clean, inviting front desk area.

Qualifications

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (experience with hotel PMS systems like Opera or Hotel Key is a plus).
• Reliable, punctual, and able to work flexible shifts including weekends and holidays.
• High school diploma or equivalent.
• Must be able to stand for extended periods and lift up to 25 lbs occasionally.

Responsabilités

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Connaissances

Strong communication

Interpersonal skills

Multitasking

Basic computer skills

Experience with hotel PMS (Opera/Hotel

Formation

High school diploma

Outils

Opera PMS

Hotel Key PMS

Description du poste

Job Title: Front Desk Agent / Guest Service Representative

Job Type: Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)

Position Summary:

We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities:

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications:

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like Opera or Hotel Key is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits:

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Opportunities for growth and advancement within IHG properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!