Guest Services Desk Agent — Flexible Shifts

Shaner Hotels; Baltimore (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Shaner Hotels is hiring for a Front Desk Clerk at the Courtyard by Marriott Baltimore McHenry Row. You will greet guests, perform check-ins and check-outs, handle payments, and provide information on local attractions with a friendly, professional demeanor.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and basic computer skills. Bilingual English/Spanish is a plus, and a strong focus on guest satisfaction is essential.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Computer literacy

Education

High school diploma

Tools

POS systems

Guest management system

Job description

Shaner Hotels is hiring for a Front Desk Clerk at the Courtyard by Marriott Baltimore McHenry Row. You will greet guests, perform check-ins and check-outs, handle payments, and provide information on local attractions with a friendly, professional demeanor.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and basic computer skills. Bilingual English/Spanish is a plus, and a strong focus on guest satisfaction is essential.