Front Desk Agent | Baltimore McHenry Row Courtyard

Baltimore McHenry Row Courtyard; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Baltimore McHenry Row Courtyard is seeking a front desk associate to provide outstanding guest services, handle check-ins and check-outs, and answer guest inquiries at the lobby. You will process payments according to hotel requirements and distribute information about local attractions.

Requirements include at least one year of customer service experience (hotel experience preferred), the ability to communicate clearly with guests and colleagues, and a flexible schedule including weekends.

Qualifications

• Minimum one year customer service experience; hotel experience preferred.
• Excellent communication with guests and colleagues.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Guest services

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.