Bistro Team Member | Baltimore McHenry Row Courtyard

Shaner Hotels; Baltimore (MD); On-site; USD 18,000 - 22,000; Full time

Job summary

The Bistro Team Member role at Courtyard Baltimore McHenry Row is a dynamic, hands-on position that supports Front of House and Back of House operations within the Bistro. You will engage guests, take orders, prepare items, and help maintain a clean, inviting service area while delivering quality hospitality.

We seek hospitality-minded individuals with strong communication and teamwork skills who can thrive in a fast-paced environment.

Qualifications

• Previous restaurant, hotel, food service or customer service experience preferred.
• Previous cooking or kitchen experience is a plus.
• Strong customer service and communication skills.
• Ability to work effectively in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Ability to handle multiple tasks and prioritize responsibilities.
• Basic understanding of food safety and sanitation practices.
• Ability to stand for extended periods and perform physical duties associated with the position.
• Must be willing to cross‑train and work in both Front of House and Back of House functions.

Responsibilities

• Front of House / Guest Service: Welcome guests, take orders, prepare and serve Bistro items, operate POS, keep area stocked and clean, address guest questions and ensure timely delivery.
• Back of House / Kitchen: Prepare menu items per recipes and safety standards, operate kitchen equipment, assist with food prep and storage, maintain cleanliness and proper labeling.
• Team Responsibilities: Work in FOH and BOH as needed, collaborate with hotel team, maintain professionalism in a fast-paced environment, follow hotel and company standards.

Skills

Customer service

Communication

Teamwork

Food safety

Cross-training

Job description

Bistro Team Member

Courtyard by Marriott Baltimore McHenry Row

Job Type: Full-Time / Part-Time | Flexible Schedule

About The Position

The Courtyard by Marriott Baltimore McHenry Row is seeking a Bistro Team Member to join our team. This is a versatile, hands-on position that supports both the Front of House and Back of House operations of our Bistro. Our ideal candidate is someone who enjoys working with people, takes pride in preparing and serving quality food, and can move comfortably between guest service and kitchen responsibilities. This position provides an opportunity to learn multiple aspects of hotel food and beverage operations while delivering excellent experience to our guests.

Responsibilities

Front of House / Guest Service

• Welcome guests and provide friendly, professional service.
• Take and accurately process food and beverage orders.
• Prepare and serve Bistro menu items, beverages, coffee, and other offerings.
• Operate the point-of-sale system and accurately handle cash and credit card transactions.
• Maintain a clean, organized, and well-stocked Bistro and service area.
• Answer guest questions regarding menu items and make recommendations when appropriate.
• Ensure food and beverage orders are prepared and delivered accurately and timely.
• Monitor guest satisfaction and address concerns professionally.
• Assist with opening and closing duties, including cleaning and stocking.

Back of House / Kitchen

• Prepare menu items according to established recipes, portion standards and food safety procedures.
• Operate kitchen equipment safely and properly.
• Assist with food preparation, including chopping, portioning, cooking and plating.
• Maintain proper food storage, labeling, rotation and temperature controls.
• Keep kitchen, prep areas, equipment and workstations clean and sanitary.
• Assist with receiving, storing and rotating food products.
• Monitor inventory and communicate shortages or product needs to management.
• Follow all health, sanitation, food safety and company standards.

Team Responsibilities

• Be willing and able to work in both Front of House and Back of House areas based on business needs.
• Work effectively with other Bistro and hotel team members to provide exceptional guest service.
• Maintain a positive and professional attitude in a fast‑paced environment.
• Follow all hotel, Marriott and company standards and procedures.
• Maintain a clean, safe, organized, and welcoming environment for guests and fellow team members.
• Be available to work a flexible schedule, including weekends, holidays, mornings, evenings, and varied shifts.
• Perform other duties as assigned.

Qualifications

• Previous restaurant, hotel, food service or customer service experience preferred.
• Previous cooking or kitchen experience is a plus.
• Strong customer service and communication skills.
• Ability to work effectively in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Ability to handle multiple tasks and prioritize responsibilities.
• Basic understanding of food safety and sanitation practices.
• Ability to stand for extended periods and perform physical duties associated with the position.
• Must be willing to cross‑train and work in both Front of House and Back of House functions.

What We're Looking For

We are looking for someone who is hospitality-minded, dependable, team-oriented and willing to jump in wherever needed. The Bistro Team Member should be comfortable interacting with guests one minute and preparing food in the kitchen the next.

If you enjoy variety, working with people and being part of a team where everyone contributes to the guest experience, we would love to have you join us!

Join the team at Courtyard Baltimore McHenry Row and be part of creating a great experience for every guest, every shift.

About Us

Shaner Hotel Group

Shaner Hotels

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full-service, select‑service, extended‑stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity to join our team at the Courtyard by Marriott Baltimore McHenry Row! This stunning 126‑room property is located within the vibrant McHenry Row development in Baltimore, offering guests a modern and convenient stay in one of the city's most dynamic neighborhoods. Ideally situated less than one mile from the Maryland Cruise Terminal and less than two miles from M&T Bank Stadium and Horseshoe Casino, our hotel provides easy access to Baltimore's top attractions, entertainment venues, waterfront destinations and business districts. The Courtyard by Marriott Baltimore McHenry Row features contemporary accommodations, thoughtful amenities, flexible spaces for work and relaxation and the exceptional service experience guests expect from the Courtyard brand. If you're passionate about hospitality and committed to creating memorable guest experiences, Courtyard by Marriott Baltimore McHenry Row offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork and professional development while helping deliver exceptional stays for every guest.