Guest Services Desk Agent

B.F. Saul Company Hospitality; Herndon (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates

Complimentary Room Stays

Weekly Payroll

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA seeks a guest-oriented Front Desk/Guest Services Associate to check guests in and out, handle reservations, and manage charges with accuracy.

Join B. F. Saul Company Hospitality Group and enjoy benefits like health, dental, vision coverage, life insurance, a 401(k) plan, tuition reimbursement, and discounted room rates for team members and their families.

Qualifications

• Experience delivering exceptional guest service in a hospitality setting.
• Strong communication and interpersonal skills.
• Ability to handle cash, process payments, and resolve guest concerns.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and manage guest accounts.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Customer service

Team player

Communication

Cash handling

Job description

Embassy Suites by Hilton Dulles Airport in Herndon, VA seeks a guest-oriented Front Desk/Guest Services Associate to check guests in and out, handle reservations, and manage charges with accuracy.

Join B. F. Saul Company Hospitality Group and enjoy benefits like health, dental, vision coverage, life insurance, a 401(k) plan, tuition reimbursement, and discounted room rates for team members and their families.