Guest Experience Front Desk Agent

B.-F.-Saul-Hospitality-Group-; Herndon (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Plan

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

B. F. Saul Company Hospitality Group's Embassy Suites by Hilton Dulles Airport in Herndon, VA, is hiring a front desk associate.

You will greet guests, check them in and out, assist with pre-registration, and manage reservations with a friendly, professional approach. You will post charges, handle cash and card transactions, and stay informed about room rates, discounts, and cancellation procedures. Proficiency with front office systems and a teamwork mindset are essential to delivering

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team-oriented and guest-focused.

Responsibilities

• Greet and check in/out guests, assist with pre-registration and reservations.
• Post charges accurately and promptly.
• Operate Front Office system and handle daily transactions.
• Manage cash handling and payments.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates and discounts and how to handle each.
• Take same-day reservations quickly and follow cancellation procedures.

Skills

Customer service mindset

Team player

Flexible schedule

Job description

B. F. Saul Company Hospitality Group's Embassy Suites by Hilton Dulles Airport in Herndon, VA, is hiring a front desk associate.

You will greet guests, check them in and out, assist with pre-registration, and manage reservations with a friendly, professional approach. You will post charges, handle cash and card transactions, and stay informed about room rates, discounts, and cancellation procedures. Proficiency with front office systems and a teamwork mindset are essential to delivering