Guest Services Coordinator – Resort Front Desk & Guest Experience

Island Hospitality Management; Paso Robles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA plans available

Dependent care FSA

401(k) with company match

Paid sick leave

Paid vacation

Job summary

Island Hospitality Management is seeking a Guest Services Coordinator for our resort in Paso Robles, CA. The role covers routine office/clerical duties and serving as the face of the resort, assisting guests with questions and concerns.

Flex scheduling is required, and the position emphasizes strong communication, basic MS Office skills, and front desk experience. You will support marketing materials and ensure smooth office operations for guest satisfaction.

Qualifications

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet.
• Excellent written and verbal communication skills.
• Readily available and approachable for all guests while providing excellent guest service.
• Prior administrative experience is preferred.
• Resort office or property front desk experience is a plus.

Responsibilities

• Greet and establish rapport with guests.
• Field resort comments, suggestions, and complaints to the Management.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.

Skills

Intermedia­te computer skills

Written communication

Verbal communication

Guest service

Administrative support

Tools

Microsoft Office

Job description

Island Hospitality Management is seeking a Guest Services Coordinator for our resort in Paso Robles, CA. The role covers routine office/clerical duties and serving as the face of the resort, assisting guests with questions and concerns.

Flex scheduling is required, and the position emphasizes strong communication, basic MS Office skills, and front desk experience. You will support marketing materials and ensure smooth office operations for guest satisfaction.