Guest Services Coordinator

Island-Hospitality-Management; North Java (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Referral bonus program

Seasonal now and later bonus

Equal Opportunity Employer

Job summary

Island Hospitality is seeking a Guest Services Coordinator for a seasonal role at one of our resort properties in New York. You will act as the face of the office, handling guest inquiries, coordinating front-desk tasks, and supporting administrative functions.

Responsibilities include greeting guests, processing check-ins/outs, and maintaining records. Prior resort/administrative experience is preferred, with flexibility in scheduling based on occupancy and season.

Qualifications

• Proficient with Microsoft Office applications and basic internet use.
• Excellent written and verbal communication skills are required.
• Must be approachable and provide high-quality guest service.
• Prior administrative experience is preferred.
• Experience in resort or hotel front desk is a plus.

Responsibilities

• Greet guests and establish rapport at the resort office.
• Field comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for reservations.
• Perform general administrative duties (phones, typing, filing).
• Maintain resort records, reports, and files.
• Prepare and distribute resort communications (reminders, notices).
• Ensure office supplies are stocked and place supply orders as needed.
• Assist with preparation of marketing materials.

Skills

MS Office

Email & Internet

Customer service

Written & verbal comms

Administrative support

Job description

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This is a seasonal position that may require flexible scheduling availability.

Requirements

Job Requirements:

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Job Qualifications:

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

• Referral bonus program to ANY of our locations
• Seasonal now and later bonus

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.