Guest Services Coordinator

Island Hospitality Management; North Java (NY); On-site; USD 20,664 - 30,307; Part time

Job summary

Island Hospitality is seeking a Guest Services Coordinator for a resort-based, seasonal role. You will manage routine office tasks, greet guests, and handle inquiries with professionalism in a lively resort environment.

The position involves answering phones, maintaining records, and assisting with marketing materials, with flexible scheduling based on occupancy and seasonality. A friendly, organized approach is essential for delivering outstanding guest service.

Qualifications

• Moderate computer proficiency with MS Office, email, and internet.
• Strong written and verbal communication skills.
• Approachable and available for guests.
• Resort office or hotel front desk experience is a plus.

Responsibilities

• Greet guests and establish rapport.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Perform administrative duties such as answering phones, typing, copying, faxing, and filing.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are stocked and supply orders are prepared.
• Help with preparation of marketing materials.

Skills

Microsoft Office

Communication skills

Guest service

Administrative experience

Tools

Microsoft Office Suite

Email

Job description

Position Overview

As the Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort, interacting with current and prospective guests who come to the office with questions and concerns.

This is a seasonal position that may require flexible scheduling availability.

Responsibilities

• Greet and establish rapport with guests.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.

Qualifications

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet.
• Excellent written and verbal communication skills.
• Readily available and approachable for all guests while providing excellent guest service.
• Prior administrative experience is preferred.
• Resort office or hotel front desk experience is a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. The employee is also regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing, and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

• Referral bonus program to any of our locations.
• Seasonal now and later bonus.

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.