Guest Services Coordinator, Kohler Waters Spa

Sterling Kohler; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading spa as a Guest Services Coordinator, where you'll supervise staff, ensure high service standards, and manage guest experiences. This full-time role requires strong communication and customer service skills, with a focus on maintaining a relaxing atmosphere for guests. Enjoy competitive benefits and be part of a supportive team committed to excellence.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Qualifications

• Prior customer service experience in a spa environment required.
• Supervisory experience is a plus but not required.

Responsibilities

• Supervising team members, including scheduling and training.
• Providing feedback and re-training staff to meet standards.
• Handling guest feedback and complaints, resolving issues.

Skills

Communication

Attention to Detail

Customer Service

Education

High School Diploma

Tools

Property Management System

Job description

Guest Services Coordinator, Kohler Waters Spa

Work Mode: Onsite

Location: Green Bay, WI

Opportunity

Join our world-class team of spa professionals and help our guests renew and recharge while experiencing five-star living at its finest. The Guest Services Coordinator is responsible for meeting all Spa Receptionist & Spa Attendant requirements, in addition to supervising the Spa Guest Service team.

Responsibilities include:

• Providing feedback and re-training staff as needed to ensure staff meet Forbes 5-Star standards and policies.
• Being a super-user of the Property Management System and related systems to process transactions, complete orders, book/edit spa treatments, and manage bookings efficiently.
• Completing weekly City Ledger reconciliation.
• Maintaining cleanliness, professionalism, and neatness at all times.
• Supervising team members, including scheduling, training, performance reviews, hiring, and disciplinary actions.
• Maintaining cash handling policies, including safe management and cash recycler compliance.
• Having knowledge of spa treatments, policies, amenities, food & beverage, and resort options to communicate effectively with guests.
• Handling guest feedback and complaints, resolving issues independently.
• Enforcing spa policies to maintain a relaxing atmosphere.
• Ensuring facility safety, cleanliness, and guest amenities through regular walkthroughs.

This is a full-time position, primarily working weekdays and weekends between 8:00 am and 9:00 pm.

Skills/Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a spa environment required.
• Experience in resolving guest experience issues preferred.
• Supervisory experience is a plus but not required.
• Strong communication skills and ability to work in a fast-paced environment.
• Attention to detail.
• Ability to use multiple computer/guest management systems.

Applicants must be authorized to work in the US without sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living. We invest in our associates’ development and offer opportunities to collaborate across roles and functions. Benefits include competitive salary, health, vision, dental, 401(k) with company match, and more!

About Us

With a rich history of creativity and community commitment, Kohler offers a culture of innovation and support. Learn more at www.kohlercompany.com.

We are an equal opportunity employer, committed to diversity and inclusion. For accommodations during the recruitment process, contact [e-mail]. Review our policies at EEO is the Law and EEO is the Law Supplement.