Guest Services Coordinator, Kohler Waters Spa

Kohler Co.; Ashwaubenon (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a world-class team as a Guest Services Coordinator at Kohler Waters Spa, where you'll supervise the guest service team and ensure a five-star experience for guests. This full-time role requires strong customer service skills and attention to detail. Work primarily on weekdays and weekends, contributing to a culture of gracious living and excellence.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Qualifications

• Prior customer service experience in a spa environment required.
• Strong communication skills and ability to work in a fast-paced environment.

Responsibilities

• Supervising the Spa Guest Service team and ensuring standards are maintained.
• Handling guest feedback and complaints, resolving issues independently.
• Maintaining cleanliness and professionalism at all times.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma

Job description

Guest Services Coordinator, Kohler Waters Spa

Work Mode: Onsite

Location: Green Bay, WI

Opportunity

Join our world-class team of spa professionals and help our guests renew and recharge while experiencing five-star living at its finest. The Guest Services Coordinator is responsible for meeting all Spa Receptionist & Spa Attendant requirements, in addition to supervising the Spa Guest Service team.

Specific responsibilities include:

• Providing feedback and re-training staff as needed to ensure Forbes 5-Star standards are maintained, and staff adhere to policies, procedures, and SOPs.
• Being a super-user of Property Management Systems and related systems to process transactions, complete orders, book/edit spa treatments accurately, and manage bookings efficiently.
• Completing weekly City Ledger reconciliation.
• Maintaining neatness, cleanliness, and professionalism at all times.
• Supervising team members, including scheduling, training, performance reviews, hiring assistance, and disciplinary actions.
• Maintaining cash handling policies, including safe cash storage and cash recycler compliance.
• Having knowledge of spa treatments, policies, amenities, food & beverage options, and resort offerings to effectively communicate with guests.
• Handling guest feedback and complaints, resolving issues independently.
• Enforcing spa policies (service requirements, age restrictions, guest behavior) to maintain a relaxing atmosphere.
• Performing facility safety, cleanliness, and guest amenity standard checks through 20-minute walk-throughs.

This is a full-time position, primarily working weekdays and weekends between 8:00 am and 9:00 pm.

Skills/Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a spa environment required.
• Experience in resolving guest experience issues preferred.
• Previous supervisory experience is a plus but not mandatory.
• Strong communication skills and ability to work in a fast-paced environment.
• Attention to detail.
• Ability to operate multiple computer and guest management systems.

Applicants must be authorized to work in the US without sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living through our products and services. We invest in our associates' development and offer opportunities for collaboration across roles and functions.

Our benefits include a competitive salary, health, vision, dental, 401(k) with company match, and more!

About Us

Beyond benefits and compensation, Kohler boasts a rich history, creativity, and a commitment to our communities. Learn more at www.kohlercompany.com.

Kohler is an equal opportunity employer, committed to diversity and inclusion. If you require reasonable accommodation during the recruitment process, contact [e-mail].