Guest Services Coordinator, Kohler Waters Spa - (req66898)

Sterling Kohler; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a world-class team as a Guest Services Coordinator at Kohler Waters Spa in Green Bay, WI. This full-time role involves supervising the guest service team, managing bookings, and ensuring a five-star experience for guests. Ideal candidates will have customer service experience and strong communication skills. Enjoy competitive benefits and opportunities for personal growth in a supportive environment.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Qualifications

• Prior customer service experience within a spa environment required.
• Experience in resolving guest experience issues preferred.

Responsibilities

• Supervising the Spa Guest Service team and ensuring standards are met.
• Managing the Property Management System for bookings and transactions.
• Handling guest feedback and resolving issues independently.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma

Job description

Guest Services Coordinator, Kohler Waters Spa

Work Mode: Onsite

Location:

Green Bay, WI

Opportunity

Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest. The Guest Services Coordinator is responsible for meeting all Spa Receptionist & Spa Attendant requirements in addition to supervising the Spa Guest Service team.

Responsibilities include:

• Providing feedback and re-training staff as needed to ensure Forbes 5-Star standards are maintained, and staff are accountable for policies, procedures, and SOPs.
• Managing the Property Management System and related systems to process transactions, complete orders, book/edit spa treatments, and manage bookings efficiently.
• Completing weekly City Ledger reconciliation.
• Maintaining neatness, cleanliness, and professionalism at all times.
• Supervising team members, including scheduling, training, performance reviews, hiring assistance, and disciplinary actions.
• Maintaining cash handling policies, including safe management and cash recycler compliance.
• Having knowledge of spa treatments, policies, amenities, food & beverage, and resort options to communicate effectively with guests.
• Handling guest feedback and complaints, resolving issues independently.
• Enforcing spa policies to maintain a relaxing atmosphere.
• Conducting facility safety, cleanliness, and guest amenity standards walkthroughs.

This is a full-time position, primarily working weekdays and weekends between 8:00 am and 9:00 pm.

Skills/Requirements

• High School Diploma or equivalent required.
• Prior customer service experience within a spa environment required.
• Experience in resolving guest experience issues preferred.
• Supervisory experience is a plus but not required.
• Strong communication skills and ability to work in a fast-paced environment.
• Attention to detail.
• Ability to operate multiple guest management systems.

Applicants must be authorized to work in the US without sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living. We invest in our associates' development and offer opportunities for growth and collaboration across roles and functions. Our benefits include competitive salary, health, vision, dental, 401(k) with company match, and more.

About Us

Beyond benefits and compensation, Kohler has a rich history of creativity and community commitment. Learn more at www.kohlercompany.com.

We are an equal opportunity employer committed to diversity and inclusion. For reasonable accommodations, contact [e-mail]. Review our policies at EEO is the Law and EEO is the Law Supplement.