Spa Receptionist II, Kohler Waters Spa

Kohler Co.; Ashwaubenon (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a world-class team at a renowned spa that offers innovative services using mineral-rich waters. As a Spa Receptionist, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness, ensuring guests enjoy a five-star experience. This part-time role requires strong communication skills and the ability to thrive in a fast-paced environment. Embrace the opportunity to work in a dynamic setting that values personal development and offers a comprehensive benefits package. If you are passionate about hospitality and eager to contribute to a relaxing atmosphere, this position is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) with Company Matching

Competitive Salary

Qualifications

• Must be 18 years or older with preferred customer service experience.
• Strong communication and detail-oriented skills required.

Responsibilities

• Provide service and maintain cleanliness at a Forbes 5-Star level.
• Process transactions and manage spa reservations accurately.

Skills

Customer Service

Communication Skills

Detail Orientation

Computer Management Systems

Education

High School Diploma or equivalent

Tools

Property Management System

Job description

Spa Receptionist, Kohler Waters Spa

Work Mode: Onsite

Location: Green Bay, WI

Opportunity

Our Kohler Waters Spa team at Lodge Kohler offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities include:

• Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Ensure accuracy of all reservations.
• Maintain knowledge of spa treatments, spa policies, spa amenities and overall Hotel options and ability to communicate with our guests.
• Support all spa retail activities outside of retail team hours.
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere.
• Maintain facility safety, cleanliness and guest amenity standards.
• Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces.
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels.

This is a part-time position, working weekdays and weekends. Shifts will vary between 7:00 am and 9:00 pm.

Skills/Requirements

• Must be 18 years old or older.
• Prior customer service experience within a spa environment preferred, but not required.
• Strong communication skills and ability to work in a fast-paced environment.
• Strong detail-orientation.
• Ability to perform tasks requiring use of multiple computer/guest management systems.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly pay range for this position is $15.50 + $17.50 tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.