Guest Services Agent: Welcoming, Valet & Local Insights

Pyramid Global Hospitality; Cleveland (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Guest Services Agent for its Hotel Indigo Cleveland Gateway property in Cleveland, Ohio. The role focuses on delivering a memorable first impression, greeting guests, assisting with luggage, and guiding them about hotel amenities and local area during check-in and throughout their stay.

The ideal candidate has at least one year in a customer service role, a valid driver's license, and a friendly, engaging

Qualifications

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas.

Responsibilities

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests; welcome each guest to our hotel
• Escort and orient the guest to the front desk for check-in
• Park and retrieve guests' vehicles as requested
• Escort guests and luggage to their room and explain amenities
• Work with attendants to ensure personalized guest experiences
• Keep entrance area clean and organized
• Be the difference with all guests and employees

Skills

Customer service

Hospitality

Communication

Job description

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Guest Services Agent for its Hotel Indigo Cleveland Gateway property in Cleveland, Ohio. The role focuses on delivering a memorable first impression, greeting guests, assisting with luggage, and guiding them about hotel amenities and local area during check-in and throughout their stay.

The ideal candidate has at least one year in a customer service role, a valid driver's license, and a friendly, engaging