Guest Services Supervisor: Craft Memorable Stays

benchmark; Cleveland (OH); On-site; USD 23,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the Hotel Indigo Cleveland Gateway. You will lead the Guest Services team, ensure a warm welcome, supervise luggage assistance, and serve as the information hub for guests about the hotel, amenities, and local area.

The role emphasizes a high level of hospitality, team leadership, and a passion for creating memorable first impressions. Compensation is hourly, and the hotel values diverse, inclusive guest experiences.

Qualifications

• Hospitality experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to work in a team environment and handle guest interactions professionally.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests; the Supervisor welcomes each guest to the hotel.
• Open doors for arriving guests and welcome them to the resort/hotel.
• Escort guests to the front desk for check-in and guide them to their rooms.
• Explain hotel amenities and share fun facts during room escort.
• Train and mentor bell attendants to deliver outstanding service.
• Coordinate with management on events impacting guest arrivals/departures.
• Collaborate with attendants to ensure a personalized guest experience.
• Keep entrance area clean and organized; contribute to a welcoming first impression.
• Be the difference for guests and staff by exceeding expectations.

Skills

Hospitality experience

Customer service

Team leadership

Problem solving

Communication skills

Job description

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the Hotel Indigo Cleveland Gateway. You will lead the Guest Services team, ensure a warm welcome, supervise luggage assistance, and serve as the information hub for guests about the hotel, amenities, and local area.

The role emphasizes a high level of hospitality, team leadership, and a passion for creating memorable first impressions. Compensation is hourly, and the hotel values diverse, inclusive guest experiences.