Guest Experience Concierge & Reservations Lead

Aramark; New York (NY); Vor Ort; USD 41.000 - 44.000; Vollzeit

Zusammenfassung

Aramark in New York, NY seeks a Hospitality and Concierge Ambassador to enhance guest satisfaction by greeting guests, booking reservations, and addressing needs with a proactive, friendly approach.

You will collaborate with hotel and venue teams, handle reservations and inquiries, process cash/credit transactions, and escalate issues when needed. This role emphasizes outstanding service, attention to detail, and a positive attitude.

Qualifikationen

• Previous guest services experience preferred.
• Excellent customer service skills.
• Strong interpersonal and written/verbal communication abilities.
• Organizational skills, accuracy, and attention to detail.

Aufgaben

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.
• Other duties and tasks as assigned by manager

Kenntnisse

Customer service

Guest services

Interpersonal communication

Attention to detail

Jobbeschreibung

Aramark in New York, NY seeks a Hospitality and Concierge Ambassador to enhance guest satisfaction by greeting guests, booking reservations, and addressing needs with a proactive, friendly approach.

You will collaborate with hotel and venue teams, handle reservations and inquiries, process cash/credit transactions, and escalate issues when needed. This role emphasizes outstanding service, attention to detail, and a positive attitude.