Guest Services Concierge: Front Desk & Reservations

Chinook Winds Casino Resort; Lincoln City (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Chinook Winds Casino Resort is seeking a Front Desk/Call Center Agent to deliver exemplary guest service, handling reservations, check-in/check-out, and inquiries. The role requires strong communication, sales-oriented service, and the ability to manage multiple guest requests in a fast-paced environment.

Responsibilities include processing reservations, answering calls, and coordinating with housekeeping to ensure room readiness, while promoting resort programs and services.

Qualifications

• High School Diploma or GED required.
• One year of guest service experience in a fast-paced environment.
• Experience handling reservations by phone or email preferred.

Responsibilities

• Book reservations and confirmations; explain guest policies and options.
• Process reservations for hotel guestrooms and manage group bookings.
• Answer multi-line telephone calls; route messages and provide information.
• Coordinate with housekeeping on room status and amenity layouts.
• Provide courteous service; address guest requests, questions, or complaints promptly.
• Assist with check-in and checkout procedures; manage guest accounts as needed.
• Promote hotel programs, events, and services to guests.
• Maintain front desk logbook and record VIP arrivals and special instructions.

Skills

Guest service

Phone support

Sales techniques

Front desk

Education

High School Diploma or GED

Tools

Microsoft Office

Property Management System

Job description

Chinook Winds Casino Resort is seeking a Front Desk/Call Center Agent to deliver exemplary guest service, handling reservations, check-in/check-out, and inquiries. The role requires strong communication, sales-oriented service, and the ability to manage multiple guest requests in a fast-paced environment.

Responsibilities include processing reservations, answering calls, and coordinating with housekeeping to ensure room readiness, while promoting resort programs and services.