Guest Services Concierge - Front Desk Pro

Main and Vine; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Cincinnati Hotel is seeking a Front Desk Agent to deliver outstanding guest services, including check-in/check-out, and to assist guests with concierge needs. The role requires strong communication, cash handling, and the ability to balance the daily desk transactions.

The position emphasizes professionalism, attention to detail, and the ability to work with various hotel departments to ensure guest satisfaction. Training and on-site collaboration are provided.

Qualifications

• High school diploma or equivalent.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and interpret written or spoken instructions.

Responsibilities

• Provide high level guest service during check-in and check-out.
• Manage pre-assignment of rooms and VIP requests.
• Answer phone calls promptly with accurate information.
• Balance daily shift bank and ensure cash, checks and cards are recorded.

Skills

Customer service

Communication

Problem solving

Procedures

Cash handling

Teamwork

Education

High school diploma

Job description

21c Cincinnati Hotel is seeking a Front Desk Agent to deliver outstanding guest services, including check-in/check-out, and to assist guests with concierge needs. The role requires strong communication, cash handling, and the ability to balance the daily desk transactions.

The position emphasizes professionalism, attention to detail, and the ability to work with various hotel departments to ensure guest satisfaction. Training and on-site collaboration are provided.