Guest-First Front Desk Agent | Hospitality Pro

voco | The Clair; Cincinnati (OH); On-site; USD 17,047 - 24,280; Full time

Job summary

voco | The Clair in Cincinnati is seeking an enthusiastic hotel front desk agent to join our guest services team. The role involves welcoming guests, managing their accounts, and ensuring a quality experience. Applicants should have strong customer service skills and at least a year of hospitality experience.

The position offers a dynamic, fast-paced work environment with an hourly compensation of $15.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills.
• At least one year of experience in hospitality as a front desk agent preferred.
• Ability to stand for 8 hours during a typical shift.

Responsibilities

• Welcome, register, and check-in guests at the hotel.
• Manage accounts, answer inquiries, and field complaints.
• Work with housekeeping to ensure rooms are ready.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

voco | The Clair in Cincinnati is seeking an enthusiastic hotel front desk agent to join our guest services team. The role involves welcoming guests, managing their accounts, and ensuring a quality experience. Applicants should have strong customer service skills and at least a year of hospitality experience.

The position offers a dynamic, fast-paced work environment with an hourly compensation of $15.