Guest Services Concierge & Front Desk Lead

USA Alston & Bird; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Alston & Bird LLP in Atlanta is seeking a Guest Services Specialist to manage all services related to visitor experience. The role includes managing calls, reservations, and ensuring exceptional service.

Ideal candidates will have a strong background in customer service, proficiency in Microsoft Suite, and the ability to communicate effectively. This full-time position plays a key role in the firm's welcoming environment.

Qualifications

• 5+ years experience in customer service or front desk roles.
• Strong command of English language, both verbal and written.
• Proficiency in IT systems and data entry.

Responsibilities

• Manage and coordinate visitor services and experience.
• Operate visitor management and reservation systems.
• Greet clients and guests in a professional manner.

Skills

Customer Service

Microsoft Suite

Event Management Systems

Effective Communication

Education

High School Diploma or Equivalent

Advanced Degrees (Preferred)

Tools

Korbyt

Job description

Alston & Bird LLP in Atlanta is seeking a Guest Services Specialist to manage all services related to visitor experience. The role includes managing calls, reservations, and ensuring exceptional service.

Ideal candidates will have a strong background in customer service, proficiency in Microsoft Suite, and the ability to communicate effectively. This full-time position plays a key role in the firm's welcoming environment.