Lead Concierge & Hospitality Leader

Strattonamenities; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Stratton Amenities in Atlanta is seeking a dynamic Lead Concierge to ensure exceptional service delivery in high-end apartment and condominium settings. The role involves leading a talented team of concierge ambassadors and acting as the primary liaison with property management. Applicants should possess strong leadership skills, experience in hospitality, and a passion for enhancing resident experiences. The job requires flexibility to work nights, weekends, and holidays, and a commitment to fostering a positive work culture.

Qualifications

• At least five years of hospitality experience in a supervisory role.
• Ability to maintain confidentiality and a professional appearance.
• Experience in guest service within a luxury environment.

Responsibilities

• Lead concierge team and maintain high service standards.
• Facilitate communication between property manager and team.
• Address resident concerns and enhance guest experiences.
• Conduct team meetings and implement new SOPs.

Skills

Exceptional service and hospitality

Excellent verbal and written communication skills

Strong problem-solving and leadership abilities

Interpersonal skills

Self-motivated and positive attitude

Job description

Stratton Amenities in Atlanta is seeking a dynamic Lead Concierge to ensure exceptional service delivery in high-end apartment and condominium settings. The role involves leading a talented team of concierge ambassadors and acting as the primary liaison with property management. Applicants should possess strong leadership skills, experience in hospitality, and a passion for enhancing resident experiences. The job requires flexibility to work nights, weekends, and holidays, and a commitment to fostering a positive work culture.