Guest Experience Agent - Hotel Front Desk (Flexible Shifts)

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN seeks a friendly Guest Services Associate to handle check-ins, reservations, and guest inquiries. You will verify billing, provide property information, and assist with miscellaneous requests.

The role requires 1+ year of guest service experience, strong communication, and proficient computer skills. A flexible schedule including weekends and holidays is expected, with on-site work at the hotel.

Qualifications

• 1+ years prior guest service experience
• 1-year switchboard and/or reservations experience
• 1-year cash handling experience

Responsibilities

• Process check-ins/check-outs and special requests, verifying billing and creating reservations
• Provide information about the property and its amenities
• Monitor room availability and follow restrictions and booking policies and procedures
• Adhere to cash handling and financial transactions policies and procedures
• Use equipment properly and adhere to cost controls to reduce expense and waste
• Generate Property Management System reports and complete shift reconciliation
• Provide clerical support
• Knowledgeable of hotel emergency procedures

Skills

Attention to detail

Organizational skills

Verbal and interpersonal communication

Problem solving

Typing accuracy

Guest service experience

Tools

Microsoft Office

Job description

Treasure Island Resort & Casino in Welch Township, MN seeks a friendly Guest Services Associate to handle check-ins, reservations, and guest inquiries. You will verify billing, provide property information, and assist with miscellaneous requests.

The role requires 1+ year of guest service experience, strong communication, and proficient computer skills. A flexible schedule including weekends and holidays is expected, with on-site work at the hotel.