Guest Services & Security Specialist (Front Desk & Safety)

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 19,000 - 27,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN is seeking candidates to welcome guests, provide information, and uphold high guest service standards.

This role acts as an initial contact point, offering security and medical resource guidance and ensuring property safety The position requires strong communication, organization, and the ability to adapt to changing priorities, with duties spanning guest assistance, incident response, and reporting.

Qualifications

• Required: High School Diploma/GED or equivalent educational experience
• Preferred: Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant “front of house” guest service; or Previous experience in public safety, security or military

Responsibilities

• Serve as an initial point of contact for arriving guests
• Act as a source of information and provide security and/or medical resources
• Maintain general security awareness of organizational assets, including personnel
• Perform repetitive duties and react to incidents, as necessary
• Detect safety and security problems and communicate with security officers
• React to incidents and make appropriate notifications
• Resolve conflict in a professional manner, as necessary
• Contribute to written reports, as required
• Exercise care when handling property assets to prevent loss or damage
• May be required to testify and provide statements for use in judicial and administrative proceedings

Skills

Verbal communication

Interpersonal skills

Problem solving

Detail oriented

Organization

Education

High School Diploma/GED

Preferred: community involvement or front-of-house guest service; public safety experience

Job description

Treasure Island Resort & Casino in Welch Township, MN is seeking candidates to welcome guests, provide information, and uphold high guest service standards.

This role acts as an initial contact point, offering security and medical resource guidance and ensuring property safety The position requires strong communication, organization, and the ability to adapt to changing priorities, with duties spanning guest assistance, incident response, and reporting.