Guest Concierge & Front‑Of‑House Security

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 19,000 - 27,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN, seeks a guest services associate to warmly welcome guests and teammates and uphold service standards. You will be the first contact for arrivals, guide guests to resources, and help maintain security and safety across the property.

Required: high school diploma or GED, strong verbal and interpersonal skills, and the ability to adapt to changing priorities. Shifts include days, evenings, weekends, and holidays as needed.

Qualifications

• High School Diploma or GED.
• Excellent communication and conflict resolution skills.
• Ability to stay organized in a fast-paced environment.
• Willingness to work flexible day/evening hours, including weekends and holidays.

Responsibilities

• Serve as initial point of contact for arriving guests.
• Provide information and direct guests to security or medical resources.
• Maintain security awareness of assets and staff.
• Handle incidents and notify security as needed.
• Contribute to written reports when required.
• Uphold professional conduct and assist guests and team members.

Skills

Verbal communication

Interpersonal skills

Problem solving

Detail orientation

Education

High School Diploma or GED

Job description

Treasure Island Resort & Casino in Welch Township, MN, seeks a guest services associate to warmly welcome guests and teammates and uphold service standards. You will be the first contact for arrivals, guide guests to resources, and help maintain security and safety across the property.

Required: high school diploma or GED, strong verbal and interpersonal skills, and the ability to adapt to changing priorities. Shifts include days, evenings, weekends, and holidays as needed.