Guest Services Concierge: Front Desk

Dhillon Hotel Inc; Great Falls (MT); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Dhillon Hotel Inc in Great Falls, MT is seeking a friendly Front Desk Agent to deliver exceptional guest service at check-in and check-out, issue keys, and handle payments.

You will coordinate with housekeeping, answer guest questions via phone, email, and in person, and maintain accurate paperwork while keeping a positive attitude.

The role emphasizes hospitality standards, strong English, and basic computer skills, with opportunities for growth and ongoing training.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused problem solving

Physical stamina

Job description

Dhillon Hotel Inc in Great Falls, MT is seeking a friendly Front Desk Agent to deliver exceptional guest service at check-in and check-out, issue keys, and handle payments.

You will coordinate with housekeeping, answer guest questions via phone, email, and in person, and maintain accurate paperwork while keeping a positive attitude.

The role emphasizes hospitality standards, strong English, and basic computer skills, with opportunities for growth and ongoing training.