Guest Services Agent - Front Desk & Guest Experience

JJS Hospitality, LLC; Missoula (MT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Supportive team environment

Develop valuable hospitality skills

Variety of engaging responsibilities

Job summary

JJS Hospitality, LLC is seeking a dependable and energetic Guest Service Agent in Missoula, Montana. This role involves welcoming guests, efficient check-in/check-out, and providing exceptional customer service. Ideal candidates are detail-oriented with strong communication skills and a passion for hospitality.

You’ll assist in various hotel operations, including managing guest relations and resolving concerns, contributing to a team-oriented environment focused on creating memorable experiences.

Qualifications

• Reliable, dependable, and detail-oriented with a positive attitude.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in busy or challenging situations.
• A genuine passion for customer service and hospitality.
• Flexibility to work overnight shifts, weekends, holidays, and varying schedules as needed.

Responsibilities

• Welcome guests with a friendly, professional attitude and provide efficient check-in/check-out services.
• Answer incoming phone calls and respond to guest questions, requests, and concerns promptly.
• Maintain accurate documentation related to reservations and guest requests.
• Resolve guest concerns and escalated issues with professionalism and empathy.
• Support laundry operations and assist with breakfast service as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

Job description

JJS Hospitality, LLC is seeking a dependable and energetic Guest Service Agent in Missoula, Montana. This role involves welcoming guests, efficient check-in/check-out, and providing exceptional customer service. Ideal candidates are detail-oriented with strong communication skills and a passion for hospitality.

You’ll assist in various hotel operations, including managing guest relations and resolving concerns, contributing to a team-oriented environment focused on creating memorable experiences.