Front Desk & Guest Services Specialist

Baymont Inn & Suites Fremont; Fremont (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Great benefits package

Promotional opportunities

Job summary

Baymont Inn & Suites Fremont is hiring a Front Desk Agent to provide excellent customer service and manage guest check-ins and check-outs efficiently. The role entails handling reservations and assisting guests with inquiries, while maintaining accurate records.

Applicants must possess a high school diploma, have experience with IHG hotels, and be proficient in Microsoft Office. The company offers a supportive work environment with great benefits.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Knowledge of computer equipment and the reservations system.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook).

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records.

Skills

Customer service

Time management

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Baymont Inn & Suites Fremont is hiring a Front Desk Agent to provide excellent customer service and manage guest check-ins and check-outs efficiently. The role entails handling reservations and assisting guests with inquiries, while maintaining accurate records.

Applicants must possess a high school diploma, have experience with IHG hotels, and be proficient in Microsoft Office. The company offers a supportive work environment with great benefits.