Guest Services Concierge - Front Desk

Concord Hospitality Brand; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Brand in Austin, TX seeks a Front Desk Clerk to provide exceptional guest service and hospitality at the hotel entrance. You will be the hub of guest interaction, offering proactive, responsive, and caring support to ensure a memorable stay.

The role emphasizes strong communication, teamwork with hotel departments, and adherence to safety procedures. We offer a comprehensive benefits package for full-time associates and a culture built on our Cornerstones of Quality,

Qualifications

• Experience in guest service or hospitality is a plus.
• Excellent communication and interpersonal skills.
• Proactive, responsive and caring attitude.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments following cash procedures.
• Manage guest mail/messages with privacy and professionalism.
• Know hotel programs and promotions to inform guests.
• Communicate effectively with other departments about guest feedback.
• Respond quickly to calls, lobby visitors, and team needs at the front desk.
• Follow hotel safety and emergency procedures.

Skills

Customer service

Communication

Professionalism

Cash handling

Job description

Concord Hospitality Brand in Austin, TX seeks a Front Desk Clerk to provide exceptional guest service and hospitality at the hotel entrance. You will be the hub of guest interaction, offering proactive, responsive, and caring support to ensure a memorable stay.

The role emphasizes strong communication, teamwork with hotel departments, and adherence to safety procedures. We offer a comprehensive benefits package for full-time associates and a culture built on our Cornerstones of Quality,