Guest Services Pro: Front Desk & Hospitality

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT disability

401K

Tuition Assistance

Discounted room rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to provide warm, proactive guest service at the hotel lobby. You will engage with guests, resolve concerns, and support a seamless check-in and check-out experience.

The role emphasizes communication, teamwork, and a professional, friendly presence in a fast-paced environment. You will work full-time at the front desk, delivering hospitality aligned with our brand standards and contributing to a positive guest experience across all

Qualifications

• Passion to serve guests with proactive, responsive care.
• Strong communication and teamwork skills.
• Ability to manage guest concerns promptly and professionally.
• Familiar with hotel brand programs and guest services.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly and to satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and communicate guest comments to departments.
• Respond quickly to calls, visitors and team members needing front desk assistance.
• Be familiar with hotel safety and emergency procedures.

Skills

Customer service

Communication

Team player

Detail oriented

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to provide warm, proactive guest service at the hotel lobby. You will engage with guests, resolve concerns, and support a seamless check-in and check-out experience.

The role emphasizes communication, teamwork, and a professional, friendly presence in a fast-paced environment. You will work full-time at the front desk, delivering hospitality aligned with our brand standards and contributing to a positive guest experience across all