Resident Services Concierge (Front Desk)

The Villages of Indiana; Columbus (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Income protection

Work-life benefits

Job summary

The Villages of Indiana is seeking a courteous Receptionist to provide efficient service to residents and the public. You will answer calls, check in residents, greet visitors, and support the Leasing Team and maintenance staff in a professional environment.

This role involves standing for long periods, routine clerical tasks, and collaboration with multiple teams to ensure smooth daily operations. We offer comprehensive benefits and opportunities for advancement.

Qualifications

• High School diploma; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Education

High School diploma or equivalent

Job description

The Villages of Indiana is seeking a courteous Receptionist to provide efficient service to residents and the public. You will answer calls, check in residents, greet visitors, and support the Leasing Team and maintenance staff in a professional environment.

This role involves standing for long periods, routine clerical tasks, and collaboration with multiple teams to ensure smooth daily operations. We offer comprehensive benefits and opportunities for advancement.