Front Desk Attendant

Evolving Solution Services; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Riviera Club in Indianapolis is seeking a Front Desk Receptionist for part-time and full-time roles. The position involves greeting members, handling reservations, answering inquiries, operating the POS, and supporting club operations across F&B, programming, housekeeping, fitness, and aquatics.

The role requires strong customer service, administrative skills, and the ability to assist with marketing and membership tasks as needed by Club Management. Flexible scheduling is a plus.

Responsibilities

• Greet and check in members and their guests; process reservations and ensure accurate guest logs.
• Answer phones, provide information, monitor emails, and handle inquiries professionally.
• Operate the point-of-sale system, ring up sales, and suggest add-ons or upcoming events/programs.
• Perform administrative duties including filing, envelopes, records, and reports.
• Assist in marketing to membership as directed by Club Management.
• Promote club events, kids' programs, camps, dining specials, aquatics and fitness programming.
• Update member profiles with preferences, contact information, and special requests.
• Coordinate with housekeeping for locker room readiness and log maintenance requests.
• Manage lost & found, prepare welcome packets, and assist with membership inquiries or tours.
• Support data management: clean records, track attendance, and generate basic reports.
• Perform light inventory checks for office supplies, retail items, and event materials.
• Assist with safety/compliance logs (AED, emergency contacts) and vendor deliveries.
• Participate in cross-training and provide backup support to other departments.
• Complete other tasks as assigned by the Clubhouse Manager, Membership Coordinator, or General Manager.

Job description

Front Desk Receptionist - Part Time and Full Time positions available

Job Summary (Essential Functions)

Provide exceptional first-impression service to members and guests while efficiently handling administrative, operational, and sales support tasks at the Club's front desk. Serve as the welcoming face of Riviera Club, facilitate smooth member experiences, and support club-wide operations including F&B, programming, housekeeping, fitness, and aquatics.

Job Tasks (Additional Responsibilities)

• Greet and check in members and their guests; process reservations and ensure accurate guest logs.
• Answer phones, provide information, monitor emails, and handle inquiries professionally.
• Operate the point-of-sale system, ring up sales, and proactively suggest add-ons or upcoming events/programs.
• Perform administrative duties including filing, stuffing envelopes, maintaining records, and preparing reports.
• Assist in marketing to membership as directed by Club Management
• Promote club events, kids' programs, camps, dining specials, aquatics and fitness programming, and membership opportunities.
• Update member profiles with preferences, contact information, and special requests in the club system.
• Coordinate with housekeeping for locker room readiness and log maintenance requests.
• Manage lost & found, prepare welcome packets, and assist with membership inquiries or tours.
• Support data management: clean records, track attendance for programs/events, and generate basic reports.
• Perform light inventory checks for office supplies, retail items, and event materials.
• Assist with safety/compliance logs (e.g., AED, emergency contacts) and vendor deliveries.
• Participate in cross-training and provide backup support to other departments as needed.
• Complete other tasks as assigned by the Clubhouse Manager, Membership Coordinator, or General Manager.

Reports to

Membership Coordinator / Clubhouse Manager