Guest Arrival Concierge & Bell Attendant

Starwood Hotels; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Starwood Hotels is looking for a dedicated Bell/Door Person in Austin. In this role, you will be the first point of contact for guests, providing an efficient and courteous welcome. Responsibilities include assisting guests with luggage and transportation, maintaining lobby standards, and responding to guest concerns.

The ideal candidate has guest service experience, strong communication skills, and the ability to handle physical demands. This position is essential to ensure a pleasant stay for our guests.

Qualifications

• Previous guest service experience dealing with the public.
• Ability to compute basic mathematical calculations.
• Fluent in oral and written English with excellent communication skills.
• Ability to lift and move heavy objects frequently and occasionally.

Responsibilities

• Provide courteous welcome and assist with transport of luggage.
• Anticipate guests' needs and respond to their requests.
• Maintain a professional demeanor and collaborate with colleagues.
• Follow safety and security policies and report any issues.

Skills

Guest service experience

Basic mathematical calculations

Communication skills

Technology proficiency

Ability to lift heavy weights

Job description

Starwood Hotels is looking for a dedicated Bell/Door Person in Austin. In this role, you will be the first point of contact for guests, providing an efficient and courteous welcome. Responsibilities include assisting guests with luggage and transportation, maintaining lobby standards, and responding to guest concerns.

The ideal candidate has guest service experience, strong communication skills, and the ability to handle physical demands. This position is essential to ensure a pleasant stay for our guests.