Guest Services Concierge

Crescent Hotels & Resorts; Nashville (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking Full and Part Time Guest Services Agents in Nashville, Tennessee. In this role, you will be responsible for greeting and registering guests and checking them out of the hotel, delivering outstanding guest service and ensuring financial profitability.

The ideal candidate will excel in customer service, handle cash and processes payments, and demonstrate thorough knowledge of hotel information, including room rates and local area.

Successful agents will be proactive in resolving guest inquiries to enhance guest satisfaction.

Qualifications

• Strong customer service skills to greet and assist guests.
• Ability to handle cash and manage payments efficiently.
• Proficient in using computer systems for guest information.

Responsibilities

• Greet and register guests efficiently.
• Assist guests with check-out and processing payments.
• Provide hotel information and respond to guest inquiries.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer service skills

Cash handling skills

Computer literacy

Job description

Crescent Hotels & Resorts is seeking Full and Part Time Guest Services Agents in Nashville, Tennessee. In this role, you will be responsible for greeting and registering guests and checking them out of the hotel, delivering outstanding guest service and ensuring financial profitability.

The ideal candidate will excel in customer service, handle cash and processes payments, and demonstrate thorough knowledge of hotel information, including room rates and local area.

Successful agents will be proactive in resolving guest inquiries to enhance guest satisfaction.