Guest Services Lead & Concierge Manager

Travel Leisure Resort Development Inc; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Flexible spending accounts

Paid time off

401(k) with employer match

Job summary

Travel Leisure Resort Development Inc in Nashville, Tennessee, is seeking a Guest Services Assistant Manager to enhance guest experiences through exceptional service. This role oversees daily operations in a fast-paced environment, ensuring compliance with service standards while managing guest check-in/check-out procedures and delivering concierge services.

Ideal candidates will have at least one year of hospitality experience and excellent communication skills. The position also offers comprehensive benefits including medical, dental, and 401(k) options.

Qualifications

• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Ability to hold others accountable.
• Vacation ownership experience preferred.

Responsibilities

• Direct front and back‑of‑house operations during scheduled shifts.
• Greet and register guests in and out of the resort.
• Maintain room inventory accuracy and efficiency.
• Deliver general concierge services to all onsite guests.

Skills

Customer service

Interpersonal skills

Communication skills

Ability to work under pressure

Education

High School diploma or equivalent

Tools

Reservation software

Job description

Travel Leisure Resort Development Inc in Nashville, Tennessee, is seeking a Guest Services Assistant Manager to enhance guest experiences through exceptional service. This role oversees daily operations in a fast-paced environment, ensuring compliance with service standards while managing guest check-in/check-out procedures and delivering concierge services.

Ideal candidates will have at least one year of hospitality experience and excellent communication skills. The position also offers comprehensive benefits including medical, dental, and 401(k) options.