Guest Services & Compliance Manager

Bally's Corporation; Baton Rouge (LA); On-site; USD 58,000 - 60,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a compliance-focused professional to ensure internal controls and regulatory adherence across state and federal agencies. The role involves coordinating with regulatory bodies, performing audits, and maintaining company policies to deliver safe, compliant operations in a busy casino environment.

The position requires the ability to interact with guests and team members, work a flexible schedule including nights and weekends, and uphold

Qualifications

• Experience in compliance, regulatory or analytical roles preferred.
• 2 to 5 years’ experience in compliance, regulatory or analytical, preferred
• 4-year degree in a related field or related work experience preferred
• A high school diploma or GED equivalent, required
• Gaming industry experience is preferred.

Responsibilities

• Build guest and team member positive relations.
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assists and advises Company personnel to assure compliance with internal controls and standard operating procedures.
• Develop, implement, and maintain internal controls and standard operating procedures for state and federal agencies.
• Correspond and communicate with state regulators.
• Review regulatory and compliance activities and perform audit follow ups.
• Provide advice and follow-up on company policies and documentation.
• Track and complete all government reporting.
• Manage escalated guest service issues discreetly.

Job description

Bally's Corporation in Baton Rouge, LA is seeking a compliance-focused professional to ensure internal controls and regulatory adherence across state and federal agencies. The role involves coordinating with regulatory bodies, performing audits, and maintaining company policies to deliver safe, compliant operations in a busy casino environment.

The position requires the ability to interact with guests and team members, work a flexible schedule including nights and weekends, and uphold