F&B Operations Manager – Casino Hospitality Lead

Bally's Corporation; Baton Rouge (LA); Presencial; USD 51.000 - 52.000; Jornada completa

Descripción de la vacante

Bally's Corporation in Baton Rouge, LA seeks an experienced Food & Beverage leader to deliver exceptional guest service and lead the F&B department. You will set standards, supervise inventories and cost controls, and collaborate with purchasing and senior staff to ensure smooth casino operations.

The role involves managing budgets, staffing levels, and handling escalated guest issues while maintaining confidentiality and a positive team environment.

Responsabilidades

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Provide hands-on leadership to F&B department.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Supervise inventories and estimate food and beverage costs; may use computer to facilitate collection and analysis of information.
• Communicate regularly with purchasing department regarding supply inventory.
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.

Descripción del empleo

Bally's Corporation in Baton Rouge, LA seeks an experienced Food & Beverage leader to deliver exceptional guest service and lead the F&B department. You will set standards, supervise inventories and cost controls, and collaborate with purchasing and senior staff to ensure smooth casino operations.

The role involves managing budgets, staffing levels, and handling escalated guest issues while maintaining confidentiality and a positive team environment.