Casino Guest Experience & Compliance Manager

Bally's Baton Rouge; Baton Rouge (LA); On-site; USD 58,000 - 60,000; Full time

Job summary

Bally's Baton Rouge is seeking a compliance-focused professional to uphold regulatory standards and supervise internal controls within a bustling casino environment.

The role emphasizes audit follow ups, regulatory communications with state authorities, and ensuring high-quality guest interactions while maintaining confidentiality and adherence to company policies. A bachelor’s degree or equivalent experience is preferred and flexibility is required for shifts.

Qualifications

• Gaming industry experience preferred.
• Professional demeanor and presence with guests and team members.
• Excellent teamwork and interpersonal skills; strong written and verbal communication.
• 2–5 years’ experience in compliance, regulatory or analytical roles preferred.
• 4-year degree in a related field or related work experience preferred.
• High school diploma or GED required.

Responsibilities

• Build guest and team member relations and maintain service quality.
• Set and maintain guest service standards for a favorable gaming experience.
• Develop and maintain internal controls and SOPs for state and federal agencies.
• Correspond with state regulators and track government reporting.
• Review regulatory activities and perform audit follow ups.
• Advise on company policies and documentation to ensure compliance.
• Communicate important information to senior staff, surveillance, and other teams.

Skills

Regulatory compliance

Audit & reporting

Guest service

Written & verbal communication

Teamwork

Education

Bachelor’s degree or related experience

High school diploma or GED

Job description

Bally's Baton Rouge is seeking a compliance-focused professional to uphold regulatory standards and supervise internal controls within a bustling casino environment.

The role emphasizes audit follow ups, regulatory communications with state authorities, and ensuring high-quality guest interactions while maintaining confidentiality and adherence to company policies. A bachelor’s degree or equivalent experience is preferred and flexibility is required for shifts.