Guest Relations Cashier — Flexible Schedule in Casino

Bally's Corporation; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Flexibility in schedule

Job summary

Bally's Corporation in Baton Rouge is seeking a guest services associate to build guest relations and handle cash transactions in a fast-paced casino environment. You will engage with guests, redeem and sell chips, and ensure accurate cash handling throughout shifts.

The role requires strong customer service, teamwork, and compliance with gaming policies. Flexible availability for late nights, weekends, and holidays is needed.

Qualifications

• High school diploma or GED preferred.
• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Professional demeanor with the ability to interact with guests and team members in a casino environment.
• Gaming industry experience preferred.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips to guests.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and imprest.
• Make exchanges with the vault.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Skills

Guest service

Cash handling

Teamwork

Communication

Professional demeanor

Education

High School Diploma or GED

Job description

Bally's Corporation in Baton Rouge is seeking a guest services associate to build guest relations and handle cash transactions in a fast-paced casino environment. You will engage with guests, redeem and sell chips, and ensure accurate cash handling throughout shifts.

The role requires strong customer service, teamwork, and compliance with gaming policies. Flexible availability for late nights, weekends, and holidays is needed.