Guest Services Clerk | Welcoming Front Desk Expert

Concord Hospitality Brand; Sacramento (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, check them in, answer questions, and resolve issues with a warm, professional attitude. You will be the first and last impression of the guest experience, ensuring smooth arrivals and departures and coordinating with other hotel teams.

This role emphasizes excellent communication, multitasking across reservations, payments, and guest requests, and staying knowledgeable about brand programs and offers.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Strong interpersonal and communication

Multitasking

Detail-oriented

Flexibility in shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, check them in, answer questions, and resolve issues with a warm, professional attitude. You will be the first and last impression of the guest experience, ensuring smooth arrivals and departures and coordinating with other hotel teams.

This role emphasizes excellent communication, multitasking across reservations, payments, and guest requests, and staying knowledgeable about brand programs and offers.