Guest Services Champion — Growth, Benefits & Discounts

Hampton Inn & Suites Orlando/Downtown South - Medical Center; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Exclusive hotel discounts

Career growth opportunities

Volunteer time

Lifestyle discounts

Job summary

Hampton Inn & Suites Orlando/Downtown South - Medical Center is seeking a friendly Guest Service Representative to greet guests, manage reservations, and help ensure a smooth check-in and check-out experience. You will respond to guest needs with warmth and professionalism, while following brand standards and safety guidelines.

You will answer calls, share local recommendations, log feedback, and maintain a welcoming front desk environment, contributing to an exceptional guest stay and a

Qualifications

• Minimum of 1 year of experience in customer service, preferably in hotel or hospitality.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficient with computers and standard office software, and familiar with reservation systems.
• Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.
• Reliable, punctual, team-oriented, and committed to guest satisfaction.

Responsibilities

• Process guest check-ins and check-outs, including reservations, room assignment, keys, and charges review.
• Create, modify, and confirm guest reservations accurately.
• Set wake-up calls promptly and courteously.
• Answer incoming phone calls within three rings and provide professional assistance.
• Complete required shift tasks and shift reports.
• Provide personalized service and respond to guest inquiries with a focus on satisfaction.
• Log and address guest comments or complaints to ensure guest satisfaction.
• Maintain a clean and welcoming front desk, lobby, and public areas.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Hospitality experience

Tools

Reservation systems

Job description

Hampton Inn & Suites Orlando/Downtown South - Medical Center is seeking a friendly Guest Service Representative to greet guests, manage reservations, and help ensure a smooth check-in and check-out experience. You will respond to guest needs with warmth and professionalism, while following brand standards and safety guidelines.

You will answer calls, share local recommendations, log feedback, and maintain a welcoming front desk environment, contributing to an exceptional guest stay and a