Guest Services Representative - Part Time - Saturday, Sunday, Wednesday

Orlando Health; Orlando (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

Paid paternity leave

Pet insurance

Job summary

Orlando Health Sebastian River Hospital in Florida is seeking a friendly Guest Services Representative to deliver exceptional service to patients and guests in a hospital setting.

You will greet visitors, assist with inquiries, coordinate check-in, and help with directions, transportation, and accommodations as needed; a professional, patient-centered approach is essential.

Qualifications

• High School diploma or equivalent.
• Two years of experience in a customer service setting.

Responsibilities

• Greets and welcomes guests promptly upon arrival.
• Assists guests with check-in and provides visitor badges.
• Escorts guests to in-hospital destinations as needed.
• Responds to inquiries and requests from guests and team members.
• Maintains knowledge of hospital personnel, departments, and locations.
• Makes rounds to identify and meet patient/visitor needs.

Skills

Customer service experience

Education

High School diploma or equivalent

Job description

Position Summary

\"Orlando Health Is Your Best Place to Work\" is not just something we say, it's our promise to you.

About Orlando Health Sebastian River Hospital

Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida's Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.

With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.

WHY ORLANDO HEALTH?

Competitive Pay

Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (Starting On Day One)

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Employee-centric

Orlando Health has been selected as one of the \"Top Places to Work in Healthcare\" by Becker's Healthcare.

Schedule

Saturday, Sunday and Wednesday 11:30a-8p.

A Brief Overview

The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.

Responsibilities

What you will do

• Core Responsibilities: * Greets and welcomes guests promptly upon arrival * Assists guests with check-in procedures by providing visitor badge * Displays a caring attitude as well as sensitivity to the needs/concerns of customers * Escorts guests to their in-hospital destinations as needed. * Responds to guest/team members' inquiries and requests in a timely manner * Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner * Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Administrative Tasks: * Maintains accurate records of guest interactions via FastPass system * Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care Management, and Home Health. * Assists Care Management with transportation and hotel /flight arrangements for patients and their families.
• Communication: * Communicates effectively with guests, team members, and management * Keeps the leadership team informed of any significant issues or unusual situations
• General Duties: * Presents a professional image in dress, hygiene and communications skills. * Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. * Ability to work in a fast-paced environment with minimal supervision. * Demonstrates flexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary. * Maintains compliance with all Orlando Health policies and procedures.
• Attends in services/meetings as required.
• Completes all mandatory education.
• Assumes the responsibility for professional growth and development
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience in a customer service setting.
• None.