Guest Services Cashier & F&B Ambassador
Grand Casino MN
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Benefits offered by this job
Job summary
Grand Casino Mille Lacs is seeking a Food and Beverage Ambassador to assist Guests with check transactions, seating, reservations, and courteous service across all venue touchpoints.
In this role you will work with Casino Hosts, Food Servers, Cooks, and Supervisors to deliver outstanding guest experiences while maintaining health and sanitation standards and following gaming regulations.
Qualifications
- Previous cash handling experience.
- Must be able to secure license from Gaming Regulatory Authority (GRA).
- Mille Lacs Band Member and American Indian preference will be exercised in hiring.
- Ability to read floorplans and seat guests accordingly.
Responsibilities
- Handle guest check transactions and collect payments promptly.
- Seat guests according to venue procedures and manage wait times.
- Answer guest questions and direct concerns to management.
- Prepare orders with garnish and accompaniments; ensure timely service.
- Maintain cleanliness and sanitary dining areas per health regulations.
- Assist with reservations and host duties; operate seating system.
- Provide exceptional guest service with courtesy and professionalism.
- Support teamwork with casino hosts, food servers, cooks, and supervisors.
- Address guest complaints quickly and courteously.
- Stock items and maintain dining area.
Skills
Tools
Job description
Grand Casino Mille Lacs is seeking a Food and Beverage Ambassador to assist Guests with check transactions, seating, reservations, and courteous service across all venue touchpoints.
In this role you will work with Casino Hosts, Food Servers, Cooks, and Supervisors to deliver outstanding guest experiences while maintaining health and sanitation standards and following gaming regulations.
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