Guest Services & Cash Handling Associate

The Rose Gaming Resort; Dumfries (VA); On-site; USD 22,041 - 24,796; Full time

Job summary

The Rose Gaming Resort in Dumfries, Virginia is seeking a Cash/Player Services Rep to handle guest transactions, manage Players Club data entry, and provide retail support in the gift shop. This on-site role requires accuracy, discretion with funds, and friendly customer service in a fast-paced environment.

Responsibilities include processing cash and vouchers, ensuring security of cash inventory, and assisting guests with loyalty programs and promotions.

Qualifications

• High school diploma or GED required.
• Banking and guest service experience preferred.
• Proficiency with menu-driven programs; Word and Excel preferred.
• Must be able to formulate and communicate ideas.

Responsibilities

• Provide guest service and handle transactions with guests.
• Verify money, coin transactions, and cash checks.
• Process jackpots, vouchers, and redeem chips.
• Maintain confidentiality and security of funds.
• Balance cash and prepare reports.
• Operate and update Players Club database.
• Stock inventory and present retail merchandise.
• Comply with laws and internal controls.

Skills

Guest service

Cash handling

Data entry

Retail operations

Education

High school diploma or GED

Tools

Word

Excel

Player tracking system software

Job description

The Rose Gaming Resort in Dumfries, Virginia is seeking a Cash/Player Services Rep to handle guest transactions, manage Players Club data entry, and provide retail support in the gift shop. This on-site role requires accuracy, discretion with funds, and friendly customer service in a fast-paced environment.

Responsibilities include processing cash and vouchers, ensuring security of cash inventory, and assisting guests with loyalty programs and promotions.