Player Services Shift Lead – Casino Resort

Churchill Downs Incorporated; Dumfries (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated seeks a Shift Manager, Player Services-Ex in Dumfries, VA, at The Rose Gaming Resort. The role oversees the player services team, handles guest relations, and ensures compliance with gaming regulations while managing cash operations.

The position requires 1–2 years in high-volume cash handling, a Virginia Racing Commission License, and proficiency with Excel and Word. It offers a $60,000–$65,000 salary range and a professional, customer-focused work environment.

Qualifications

• High school diploma or GED with 1–2 years in high-volume cash operations.
• Must obtain and retain required license(s).
• Proficiency in Excel and Word is required.
• Ability to work in a fast-paced environment with high concentration.

Responsibilities

• Supervise player services team and coach staff.
• Maintain confidentiality and comply with regulations.
• Ensure cash handling and deposits are accurate and secure.
• Resolves escalated customer service issues and supports audits.

Skills

Customer service

Communication

Attention to detail

Cash handling

Education

High school diploma or GED

Virginia Racing Commission License

Tools

Excel

Microsoft Word

Job description

Churchill Downs Incorporated seeks a Shift Manager, Player Services-Ex in Dumfries, VA, at The Rose Gaming Resort. The role oversees the player services team, handles guest relations, and ensures compliance with gaming regulations while managing cash operations.

The position requires 1–2 years in high-volume cash handling, a Virginia Racing Commission License, and proficiency with Excel and Word. It offers a $60,000–$65,000 salary range and a professional, customer-focused work environment.